Return Policy

Return Policy

At InAyah Jewellery, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free return process. Please read the guidelines below for all return requests.

1. Return Eligibility

We accept returns within 30 days of your purchase date. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.

  • All accessories, manuals, and any other included items must be returned with the product.

  • Proof of purchase (order number, receipt, or email confirmation) is required to process your return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance.

  • Gift cards or promotional items.

  • Products that have been used, damaged, or altered after delivery.

3. Return Process

To initiate a return:

  1. Contact Us: Please reach out to our customer support team at inaya4hh@gmail.com with your order number and the reason for your return.

  2. Return Authorization: Once we’ve received your request, we will send you a Return Authorization (RA) number and detailed instructions on how to return your item(s).

  3. Ship the Product: You’ll need to send the product back to us. We recommend using a tracked shipping service, as Sculptify is not responsible for items lost during return shipping.

4. Refunds & Exchanges

  • Refunds: Once your return is processed and inspected, we will issue a refund to the original payment method. Please allow 5-10 business days for the refund to appear on your account.

  • Exchanges: If you’d like to exchange your item for a different one, please notify our support team during the return process. We will guide you through the exchange and shipping steps.

5. Return Shipping Costs

  • Return Shipping: You are responsible for the return shipping costs, unless the return is due to an error on our part (such as receiving the wrong item).

  • Free Returns: If you received a damaged or defective item, InAyah Jewellery will cover the return shipping costs.

6. Damaged or Defective Items

If your item is damaged or defective, please contact us immediately at inaya4hh@gmail.com with photos of the issue. We will ensure the item is replaced or refunded at no additional cost to you.

Contact Us

If you have any questions about our return policy or need assistance, feel free to reach out to our customer support team at:

Email: inaya4hh@gmail.com

Thank you for shopping with InAyah Jewellery! We strive to offer high-quality products and exceptional customer service. Your satisfaction is our top priority!